Official Privacy Notice

Keeping Your Information Safe and Secure - Effective 06/8/21

As a Pinellas Federal Credit Union member, your privacy and security always come first. For more than 50 years we have been dedicated to member safety and protection. Find out how we protect you and how you can protect yourself by recognizing, preventing and reporting fraudulent activity.

Official Privacy Notice 

We are dedicated to protecting your personal information and maintaining your trust in us. While our privacy policies are the same whether you are online or not, we have extra measures in place to protect your privacy when you bank online with Pinellas Federal Credit Union ("the Credit Union").

Website Privacy

As a general policy, we do not automatically collect personal information from our website users. We do collect and store information on the domain used to access our website, the Internet address of the website from which a user links to the Credit Union's website and the date and time of the visit to our website. This information is used only to measure the number of visitors to our website and the route a user travels while within the Credit Union's website to better serve users in improved design and site navigation.

Online Banking

Personal identification, such as your account number and password, is collected when a valid Credit Union member with active Credit Union account(s) enters the secure online banking area of the Credit Union's website. This information enables the Credit Union to regulate access of this information to those who request such access and those entitled to perform transactions on these account(s).

Cookies

Our website may use cookies (small pieces of information sent by our web server to a visitor's web browser that reminds our site about the user the next time they visit). We do not store confidential or sensitive information in cookies. We use cookies only to enhance a member's online banking session and ease navigation through our website.

For certain applications, such as online banking, cookies are required to help protect the privacy of a member's transactions by, for example, automatically terminating the online session if the member forgets to log out. Cookies cannot be used to capture a user's email address, obtain data from the user's hard drive or gain confidential or sensitive information about the user. Additionally, cookies cannot be read by a website other than the one that set the cookie. Some websites, however, use cookies to obtain information from the user's browser. The user has the option to set his or her browser to notify before accepting a cookie to control whether a cookie is accepted or rejected.

It's important to note that the information we use about you helps us provide you with products, services and experiences that benefit you. You have the ability to control how your non-personal information is collected and used online.

Some websites may belong to ad networks that use your browsing history across websites to choose which ads to display on their sites; the displayed ads may include advertising for the Credit Union. Please note that even if you choose to remove your information (opt out), you will still see advertisements while you're browsing online. However the advertisements you see may be less relevant to you and your interests.

Online Forms

The Credit Union may provide several online forms (for example, loan application, check order, etc.) to better serve members' needs. Personal information provided via any Credit Union online form is used only to process the member's request for service. These forms are transmitted via secured means. However, if the user is concerned about the security of transmitting this information via the Internet, the member is encouraged to contact the Credit Union directly at 727-586-4422 to transmit the information another way.

Email Communication

We may use personal information you transmit to us to respond to inquiries for service or information, or improve the service the Credit Union provides. Since email communication may not be secure against interception by unauthorized individuals, users may want to seek alternatives to email when it is necessary to provide sensitive or personal information.

Pinellas Federal Credit Union will not transmit sensitive or personal information that can compromise or violate a user's privacy when communicating via email.

National Do Not Call Registry

Help eliminate unwanted and uninvited calls from telemarketers to your home when you register your telephone numbers – at no cost – with the National Do Not Call Registry.

Register your residential and cell phone numbers by calling 1-888-382-1222. While this will stop most calls, you may still receive calls from businesses with which you have a business relationship.

Card Controls

The Controls & Alerts App periodically collects, transmits, and uses geolocation information to enable features that prevent fraudulent card use and send alerts, but only if the End User expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the app is being used or not at all, depending on the End User’s selection. End Users can change their location permissions at any time in their device settings.