Careers

Pinellas Federal Credit Union is always looking for dynamic, talented, hard working individuals to join our team.  If you are customer service oriented, enthusiastic, and interested in a great position with career growth opportunity, check out the open positions listed!

Job Openings: Member Service Representative - St. Petersburg Branch

Duties:

• Provides excellent member service in person, by phone and in written correspondence.
• Performs teller and member service inquiries, transactions and account maintenance accurately and in accordance with established policies, procedures and performance standards.
• Handles all branch matters within scope of authority, escalates issues as needed, and resolves and tracks member issues and open items until resolved.
• Recommends credit union products, services and promotions that best meet members’ financial needs in support of credit union and branch cross-selling initiatives.
• Responsible for assisting in meeting individual/branch goals.
• Responsible for processing, closing and disbursing loans.
• Responsible for personal development through training, collaboration, and teamwork. Understands and adheres to all policies, procedures, and regulations. Maintains knowledge of regulations appropriate for position (i.e. Bank Secrecy Act, OFAC, etc.) and attends all training as it relates to position related regulations. Passes annual compliance requirements.
• Effectively communicates with management, coworkers and members.
• Observes internal controls, confidentiality and security of all Credit Union, member and employee information, and adheres to the highest level of business ethics and discretion.
• Supports a team oriented environment in the workplace and represents the Credit Union, Board of Directors and Management team in the best possible light at all times.
• Participates in job-related training and employee and departmental meetings as required.
• Assists in special projects and performs other duties as assigned.

Requirements:

• A positive, motivated and adaptable person with initiative, aptitude and willingness to learn.
• Previous customer/member service, lending and Managerial experience strongly preferred.
• Excellent written, verbal and interpersonal communication skills.
• Attention to detail, accuracy, efficiency, above average math and cash handling/teller skills.
• Excellent organization, prioritization and time management skills.
• Strong people skills, high level of confidentiality and problem resolution skills.
• Proficiency in Microsoft applications (Word, Excel, Outlook), web browsing and general office equipment. Cash counting and use of computer equipment requires repetitive key strokes and manual dexterity.
• Must be able to sit or stand for extended time periods, lift up to 25 pounds, bend and stretch.
• Must be able to read, write and speak English fluently. (Bilingual skills are helpful but not required.)
• High school diploma or equivalent is required (Associate degree in a business related field and from an accredited university is preferred).
• At least two years’ of financial institution experience, one year of lending experience, one year of Manager experience and cash handling/teller experience preferred.
• Credit Union experience and proficiency in Jack Henry financial services programs (i.e.: Episys, Document Manager, etc.) a plus.
• Equivalent combination of education, skills, qualifications and experience will be considered.
• All applicants must have a clean criminal background, pass bondability, and a credit check.

Misc Comments:

Equal Opportunity Employer

Drug Free Work Place

How to Apply

Apply Online for Member Service Representative - St. Petersburg Branch
Upload Your Resume for Member Service Representative - St. Petersburg Branch

If you feel ready to join our team, we encourage you to apply online or upload your resume.

Pinellas Federal Credit Union is an equal opportunity employer.

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